Roland DG Australia is a leading global provider of wide format inkjet print solutions, dental milling, 3D milling and engraving technologies. Through innovation and technology, Roland DG is committed to delivering new and exciting opportunities to its customers in more than 200 countries across the globe – transforming their imagination into reality.
Service Manager
Summary:
We are seeking a highly motivated and experienced Service Manager to oversee the delivery of exceptional customer service. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction. They will also come with wide-format printing experience, in Roland DG products preferably.
Responsibilities:
- Manage technical services staff
- Ensure that members of staff are attending to their daily tasks as outlined in their respective job descriptions and meet their agreed KPIs.
- Managing and overseeing service delivery in-house or on-site;
- Providing technical and service support to partners and end users;
- Managing of customer technical needs;
- Overseeing service agents’ activities; Spare parts inventory control advice; liaise with RDG Japan on technical and strategic service issues;
- Warranty spare parts credit approval;
- Overall overseeing of the service activities and services provided;
- Review and analyse internal service processes;
- Provide strategic advice on service and warranty programmes;
- Budget preparation, tracking and Targets;
- Management of ongoing team training requirements and certification in accordance with Japanese KPI’s
Qualifications:
- Management skillsets with the ability to manage internal and external personnel
- Degree or similar in technical fields or relevant commercial or practical experience, with relevant Roland DG solutions knowledge desirable
- Knowledge of Electrical circuitry and or relevant certifications for working with 120+ volts
- 2+ years wide-format Printer experience
- 5+ years of experience in a service management role
- Technical organizational and problem-solving skills
- Strong leadership and management skills
- Customer service focused
- Excellent communication and interpersonal skills
- Ability to work collaboratively with other departments and stakeholders
- Strong problem-solving and decision-making skills
- Knowledge of relevant regulations and standards
- Ability to analyse and determine improvements by optimising workflows, and eliminating waste
Why Join Us?
Our Head office in Australia is excellently located on the beautiful Northern Beaches of Sydney, with ample parking, gyms, shops and cafes and other amenities nearby. We pride ourselves on creating an environment of continuous improvement, where all staff feel valued and rewarded.
- Free on-site parking
- Access to free and confidential Employee Assistance Program
- Access to extensive lifestyle, wellbeing and financial discounts and benefits
- Employees receive birthday and service anniversary vouchers
- Celebrate monthly social events
- Career development opportunities
- Supportive leadership team
- Excellent team culture
To grow with a globally renowned business and supportive team, please forward applications to hr@rolanddg.com
We look forward to hearing from you!
*Australian residents only with full work entitlements
Sales & Technical Specialist
About the Role
We are seeking a Sales and Technical Specialist to join our dynamic team, focusing on sales, technical service, and support for our innovative Dental products, You will work within the Oceania region, delivering exceptional support to both end-users and our dealer distribution network.
This role is ideal for a dedicated professional with experience in sales and technical support within industries such as dental milling, 3D Equipment industry, or related fields. A strong focus on customer service, training, and solutions-based problem-solving is essential.
Key Responsibilities
- Provide sales, technical service, and phone/in-person/remote support for products across Oceania.
- Develop and deliver high-quality training to dealers and end-users.
- Conduct installations, evaluations, and assessments.
- Maintain accurate documentation of service activities, customer interactions, and CRM data.
- Support product launches, tradeshows, dealer events, and education sessions.
- Collaborate with internal teams to meet customer needs and drive growth.
What we are looking for
To succeed in this role, you should have:
- A background in technical sales and or support, in dental milling, 3D Equipment industry, or similar fields.
- Strong problem-solving skills and a proactive approach to technical challenges, e.g. IT systems, hardware troubleshooting, and CRM Platforms; Salesforce advantageous.
- Excellent communication skills to deliver clear technical advice and training.
- Flexibility to travel regionally and interstate as required.
- A valid Australian Driver’s License.
- Permanent Residency or Australian Citizenship.
Why Join Us?
At Roland DG, we offer:
- In-house training and career progression opportunities.
- A supportive team culture and experienced mentors.
- Competitive salary plus incentives.
- Access to extensive lifestyle, well-being, and financial benefits.
- Social events and a positive work environment.
To grow with a globally renowned business and supportive team, please forward your resume and cover letter to hr@rolanddg.com.
Business Development Manager / Sales Development Representative
About the Role
We are seeking a highly motivated Representative to drive growth and expand our client base focusing on identifying new business opportunities, increasing brand recognition, and developing an effective sales strategy.
As a key player in our sales team, you will introduce and promote UV flatbed offerings and exciting customised wallpaper technology.
Key Responsibilities
- Identify new business opportunities
- Develop and maintain strong relationships
- Implement and execute sales strategies
- Arrange prospective clients to present business opportunities
- Prepare and deliver compelling proposals and quotes
- Conduct market research to understand industry trends and client needs
- Track and report sales performance
- Oversee sales projects and product presentations at dealer and customer sessions
- Represent the company at trade shows, industry events, and training sessions.
What we are looking for
To succeed in this role, you should have:
Qualifications & Experience:
- Certificate IV in Business Sales or equivalent.
- Minimum of 5 years of sales experience, preferably in a related industry.
- Experience with wide-format printing solutions (Roland DG range advantageous).
Skills & Competencies:
- Strong customer service focus with excellent communication skills.
- Proven track record in sales, highly motivated, and target-driven.
- Technical proficiency in MS Office, CRM systems, and business relationship management.
- Excellent negotiation, organizational, and presentation skills.
- Ability to manage time effectively and work both independently and within a team.
- Adaptability to work under pressure and respond to changing market conditions.
Personal Attributes:
- Professional and confident demeanour.
- Positive attitude towards change and innovation.
- High attention to detail and strong written communication skills.
Why Join Us?
At Roland DG, we offer:
- In-house training and career progression opportunities.
- A supportive team culture and experienced mentors.
- Competitive salary plus performance based incentives.
- Access to extensive lifestyle, well-being, and financial benefits.
- Engaging social events and a dynamic work environment.
To grow with a globally renowned business and supportive team, please forward your resume and cover letter to hr@rolanddg.com.
Management Accountant
About the Role
Are you a detail-oriented finance professional with a passion for accuracy and strategic financial insights? Join our team as a Management Accountant and play a crucial role in supporting business decision-making with your expertise.
As a Management Accountant, you will assist the management team in making informed financial decisions. Your responsibilities will include analyzing financial data, preparing reports, and offering insights and recommendations to help the organization maintain financial health.
Key Responsibilities
- Ensure timely and accurate financial reporting, including monthly, quarterly, and year-end close.
- Oversee daily accounting operations, including Accounts Payable and Accounts Receivable.
- Monitor finance department activities to ensure compliance with accounting standards and company policies.
- Manage the preparation of tax returns and other regulatory filings
- Support the CFO and Managing Director in budgeting, forecasting, and audit activities.
- Reconcile general ledger accounts and ensure data accuracy.
- Collaborate with other departments to ensure financial alignment and efficiency.
- Continuously improve financial procedures and workflows for better accuracy and efficiency.
What we are looking for
To succeed in this role, you should have:
Qualifications:
- Bachelor’s degree in Accounting, Finance, or a related field.
- CPA or CMA certification preferred.
Experience:
- Minimum of 5 years of experience in accounting or finance, with at least 2 years in a management accounting role.
- Experience with Microsoft Dynamics GP or similar ERP software preferred.
- Prior experience in a global organization reporting to an overseas head office is advantageous.
- Proven ability to manage a small finance team.
Skills & Competencies:
- Strong understanding of accounting principles and procedures.
- High level of accuracy and attention to detail.
- Excellent computer literacy, particularly in MS Office and accounting software.
- Ability to manage multiple priorities and meet deadlines.
- Strong communication skills, both written and verbal.
- A proactive, professional approach with strong organizational skills.
Personal Attributes:
- Professional and confident demeanour.
- Positive attitude towards change and innovation.
- High attention to detail and strong written communication skills.
Why Join Us?
At Roland DG, we offer:
- In-house training and career development opportunities.
- A supportive team culture and experienced mentors.
- Access to extensive lifestyle, well-being, and financial benefits.
- Engaging social events and a dynamic work environment.
To grow with a globally renowned business and supportive team, please forward your resume and cover letter to hr@rolanddg.com.
Contact
Roland DG
If you wish to know more about any of the roles listed on this page, please send a cover letter and resume to hr@rolanddg.com.
About Roland DG Australia
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